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Privacy Policy

Last updated: 5 September 2026

This Privacy Policy explains how ShopSynco, operated by [TODO: registered legal entity name](“ShopSynco”, “we”, “us”), handles personal data when you visit shopsynco.com, contact us through this website, or use the ShopSynco platform to run an online store.

1. Who we are

ShopSynco is an ecommerce platform for small businesses in India. Our registered office is at [TODO: registered address] and we are registered under [TODO: CIN / GSTIN]. For any question about this policy, write to support@shopsynco.com.

2. Information we collect

2.1 Information you give us

  • Contact enquiries. When you submit the contact form on this website we collect your first and last name, email address, phone number (if provided) and the content of your message.
  • Account and billing data. When you sign up for the platform we collect the details needed to create and bill your account, including business name, contact details and payment information processed by our payment partners.

2.2 Information collected automatically

  • Usage and device data. IP address, browser and device type, referring page, pages viewed and approximate location, collected through analytics and advertising cookies described in section 5.

2.3 Information about your customers

If you operate a store on ShopSynco, personal data about your shoppers is processed by us on your behalf. You are the data fiduciary (controller) for that data and are responsible for having a lawful basis to collect it; we act as your data processor and use it only to provide the platform.

3. How we use your information

  • To respond to enquiries submitted through the contact form.
  • To create, operate, secure and support your ShopSynco account.
  • To process subscription payments and send service notices.
  • To measure how the website performs and how visitors find us, so we can improve the product and our marketing.
  • To meet legal, tax and accounting obligations.

4. Legal basis for processing

Where India's Digital Personal Data Protection Act, 2023 applies, we rely on your consent, given when you submit a form or accept cookies, and on the legitimate uses that Act permits for providing a service you have requested. Where the EU/UK GDPR applies, we rely on performance of a contract (providing the platform), legitimate interests (securing and improving the service), consent (marketing and non-essential cookies) and legal obligation (tax and compliance records).

5. Cookies and third-party tools

This website uses the following third-party services:

  • Google Analytics 4 — measures traffic and how pages are used. You can opt out with the Google Analytics opt-out add-on.
  • Google Ads — measures which advertisements lead to sign-ups. Manage this through Google My Ad Center.
  • Meta Pixel — measures the performance of our Facebook and Instagram advertising. Manage this in your Meta ad preferences.

You can also block or delete cookies in your browser settings. Blocking analytics and advertising cookies does not affect your ability to use this website or the platform.

6. Sharing your information

We do not sell personal data. We share it only with service providers who help us operate ShopSynco, and only as far as they need it:

  • Hosting and content delivery: [TODO: hosting provider].
  • Email delivery for contact-form enquiries and service notices: [TODO: email/SMTP provider].
  • Payment processing: [TODO: payment gateway partner(s)].
  • Analytics and advertising: Google and Meta, as described above.

We may also disclose data where required by law, court order or a valid request from a public authority, or to protect our rights, users or the security of the platform.

7. International transfers

Some of the providers above process data outside India. Where that happens we rely on the transfer safeguards those providers offer, such as the European Commission's standard contractual clauses.

8. How long we keep data

  • Contact-form enquiries: [TODO: retention period, e.g. 24 months] from the last correspondence.
  • Account and store data: for as long as your account is active, and [TODO: retention period after closure] afterwards.
  • Invoices and tax records: for the period Indian tax law requires, currently eight financial years.

9. Security

The website and platform are served over HTTPS, access to production systems is restricted to authorised personnel, and payment card details are handled by our payment partners rather than stored by us. No system is perfectly secure, so we cannot guarantee absolute security; if a breach affects your personal data we will notify you and the relevant authority as the law requires.

10. Your rights

Depending on where you live you may ask us to give you access to your personal data, correct or complete it, erase it, restrict or object to its processing, provide it in a portable format, or withdraw consent you previously gave. To exercise any of these, email support@shopsynco.com. We respond within [TODO: response window, e.g. 30 days].

Grievance Officer.Under India's DPDP Act and the Information Technology Rules, complaints may be addressed to [TODO: grievance officer name], [TODO: grievance officer email], [TODO: grievance officer postal address]. If you are in the EU or UK you may also complain to your local data protection authority.

11. Children

ShopSynco is a business tool and is not directed at children. We do not knowingly collect personal data from anyone under 18. If you believe a child has given us data, contact us and we will delete it.

12. Changes to this policy

We may update this policy as the platform or the law changes. The “last updated” date at the top always reflects the current version, and material changes will be announced by email or a notice on the website.

13. Contact

Questions about this policy or your data: support@shopsynco.com, [TODO: registered address].