Terms & Conditions

Last updated: June 2025 — Effective immediately upon account creation or plan purchase.

These Terms & Conditions (“Terms”) constitute a legally binding agreement between you (“Merchant”, “you”) and Loopive, registered at Central Space, Nagampadam P.O, Kottayam, Kerala, India, which operates the ShopSynco platform (“ShopSynco”, “we”, “us”). By registering an account, activating a store, or using any part of the ShopSynco platform, you unconditionally accept these Terms in their entirety. If you do not agree, do not use the platform.

1. Services

ShopSynco provides cloud-based software-as-a-service (SaaS) tools that allow merchants to create, manage, and operate an online store — including storefront presentation, product catalogue, order management, payment processing via Razorpay and Stripe, customer management, analytics, and the features described in the selected subscription plan.

2. Accounts & Registration

You must provide accurate, current, and complete information during registration and keep it updated at all times. You are solely responsible for safeguarding login credentials and for all activity that occurs under your account. Accounts may only be held by individuals or entities legally permitted to enter into contracts in their jurisdiction. We reserve the right to reject or suspend any account at our sole discretion.

3. Subscription Plans & Billing

ShopSynco offers three subscription tiers — Starter, Growth, and Pro — each available with monthly, 6-month, yearly, and 2-year billing options. Longer billing periods attract a prepaid discount as shown at checkout.

• All subscription fees are billed in advance for the chosen period.
• Subscriptions renew automatically unless cancelled before the renewal date.
• Applicable taxes (GST or other levies) will be added as required by law.
• Feature Store add-ons are billed monthly and may be cancelled separately from the base plan.
• Month 1 of your plan is paid at checkout. From month 2 onward, subscription, platform transaction fees, and active Feature Store add-ons are combined on a unified platform bill every 30 days (see Section 4).

4. Transaction Fees & Platform Billing

Every completed order on your ShopSynco storefront (online payment, Cash on Delivery, or other supported methods) accrues a ShopSynco platform transaction fee based on your active subscription plan. Payment gateway fees charged by Razorpay or Stripe (when customers pay online) are separate and are charged by the gateway on the order value.

How platform fees are collected: ShopSynco platform fees are accrued on each completed order during your billing period and included on your unified platform bill (subscription + transaction fees + Feature Store apps), issued every 30 days after your first plan payment. You pay the bill once via Manage Billing in the tenant dashboard. Customer order payments (gateway settlements, COD collections, etc.) go to you separately; platform fees are not deducted at checkout.

Non-payment / bypass attempts: Deliberately routing sales outside ShopSynco or failing to pay outstanding platform bills constitutes a material breach of these Terms and may result in account suspension, recovery of outstanding fees, and legal action.

Platform transaction fees on unified bills are non-refundable once the underlying order has completed, including where the customer later receives a refund, cancels, or initiates a chargeback. You bear the cost of customer refunds from your own proceeds.

Fee revisions: ShopSynco may revise platform transaction fee percentages with 30 days’ written notice. Continued use of the platform after the effective date of a fee change constitutes your acceptance of the revised rates.

5. Prohibited Products & Content

You expressly agree that you will not list, sell, market, or facilitate the sale of any of the following categories of goods, services, or content through your ShopSynco store. This list is illustrative and non-exhaustive:

• Alcohol & intoxicants: Alcoholic beverages of any kind, fermentation kits marketed for home alcohol production, or any product whose primary purpose is the production or consumption of alcohol.
• Tobacco & smoking products: Cigarettes, cigars, bidis, pipe tobacco, raw tobacco leaf, chewing tobacco (gutka, khaini, pan masala with tobacco), electronic cigarettes, vaping devices and e-liquids, nicotine pouches, and all related paraphernalia.
• Pork & pork-derived products: Pork meat (fresh, frozen, processed, or cured), lard, pork-based gelatin, and any food product or supplement containing pork or pork derivatives as an ingredient. This restriction applies regardless of the religious or dietary context in which such products are offered.
• Controlled substances & drugs: Narcotic drugs, psychotropic substances, prescription medicines sold without a licensed pharmacy registration, recreational drugs, drug precursors, and any item marketed to simulate the effects of controlled substances.
• Weapons, firearms & explosives: Firearms, pistols, rifles, air guns, swords, prohibited knives, ammunition, explosives, and accessories designed to modify or conceal weapons.
• Counterfeit & infringing goods: Products bearing third-party trademarks without authorisation; pirated software, media, or digital content; and forged official documents.
• Adult content & services: Pornographic material, escort services, adult entertainment subscriptions, or any sexually explicit product or service.
• Gambling & lottery: Betting services, online casinos, lottery tickets, or any product or service that constitutes gambling under applicable Indian law.
• Human exploitation: Products or services facilitating human trafficking, forced labour, child exploitation, or any form of modern slavery.
• Endangered species & wildlife: Products made from, or containing, species protected under the Wildlife Protection Act 1972 or CITES conventions.
• Hazardous chemicals: Pesticides, toxic chemicals, or hazardous substances not licensed for general retail under applicable Indian regulations.
• Fraudulent goods: Products making false medical or health claims; fake certificates or degrees; anything designed to deceive consumers.
• Any other illegal, prohibited, or regulated product under applicable Indian law or any state law.

⚠️ Violation of this clause results in immediate and permanent account termination without prior notice, without refund, and without the right to appeal. ShopSynco reserves the right to report violations to relevant law enforcement and regulatory authorities. See the Acceptable Use Policy for the complete enforcement framework.

6. Acceptable Use

You agree not to misuse the service, interfere with other users, attempt unauthorised access, reverse-engineer the platform, or use ShopSynco for any unlawful, fraudulent, or harmful purpose. The Acceptable Use Policy section of this document sets out the complete list of restrictions and the enforcement process.

7. Intellectual Property

ShopSynco retains all rights in the platform, software, branding, and documentation. You retain ownership of your own product content and customer data, subject to the limited licence you grant us to operate the service (e.g., hosting product images, processing orders). You must not use ShopSynco’s brand name, logo, or trademarks without prior written consent.

8. Suspension & Termination

We may suspend or terminate your account immediately and without notice if: (a) you violate the Prohibited Products clause or any other material term of these Terms; (b) we receive a valid legal order to do so; (c) your account is used for fraudulent or criminal activity; or (d) non-payment of subscription fees causes your plan to lapse. Upon termination, your storefront and dashboard are deactivated. Data is retained for legally required periods and then deleted per our Privacy Policy. No refund is payable for any unused subscription period upon termination for cause.

9. Limitation of Liability

To the fullest extent permitted by applicable law, ShopSynco is not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, goodwill, or business interruption. Our total aggregate liability to you for any single claim is limited to the amounts you actually paid to ShopSynco in the three calendar months immediately preceding the event giving rise to the claim.

10. Governing Law & Disputes

These Terms are governed by the laws of India. Any dispute shall first be submitted to good-faith negotiation. If unresolved within 30 days, it shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with proceedings in English in Bangalore, Karnataka, India.

11. Changes to These Terms

We may update these Terms at any time. Material changes will be communicated in-product or by email at least 14 days before taking effect. Continued use after the effective date constitutes acceptance of the revised Terms.

12. Contact

For questions about these Terms, contact us at legal@shopsynco.com or via the support portal in your ShopSynco manager dashboard.