Refund & Cancellation

Last updated: May 2025.

This policy governs refunds and cancellations for all ShopSynco subscription plans and Feature Store add-ons. Please read it carefully before purchasing — by completing a purchase you confirm that you have read and understood this policy.

1. No Refund Policy

Specifically, this means:

• If you purchase an annual plan and choose to stop using ShopSynco after one month, you will not receive a refund for the remaining eleven months.
• If you are on a monthly plan and cancel part-way through the month, you will not receive a prorated refund for unused days.
• If your account is terminated for violation of our Terms (including the Prohibited Products policy), you will not receive any refund of subscription fees paid, regardless of the remaining period.
• Feature Store add-ons that convert to paid subscriptions are subject to the same no-refund rule once billing has commenced.
• Prepaid multi-month discounts (6-month, yearly, 2-year) are not refundable in part or in full.

2. Platform Transaction Fees — Non-Refundable

ShopSynco platform transaction fees (Starter: 2%, Growth: 1.5%, Pro: 0.5% per completed order) are accrued during each billing period and charged on your unified platform bill. These fees are not refundable under any circumstances once the underlying order has completed, including where:

• The customer returns the product and receives a full refund from you.
• An order is cancelled after placement but before dispatch.
• A chargeback is successfully initiated by the customer on an online payment.
• A payment dispute is resolved in the customer’s favour by the payment gateway or the card network.

You are solely responsible for managing customer refunds out of your own order proceeds. ShopSynco will not reimburse, credit, or offset platform transaction fees that have already been billed, regardless of order outcome.

3. Subscription Cancellation

You may cancel the auto-renewal of your subscription at any time from Settings → Billing in your manager dashboard, or by contacting billing@shopsynco.com. Cancellation takes effect at the end of the current paid period. You retain full access to all plan features until the period expires. After expiry, your storefront and dashboard are deactivated until you re-subscribe. Cancellation does not entitle you to a refund for the remaining paid period.

4. Feature Store Cancellation

Feature Store add-ons may be cancelled at any time from your Feature Store settings. Access continues until the end of the current monthly billing cycle. No prorated credit or refund is issued for unused days within the paid cycle.

5. Billing Errors

If you believe you were charged in error (for example, double-charged for the same billing period), contact us at billing@shopsynco.com within 14 days of the charge, providing your account details and the gateway payment reference. We will investigate and, if a billing error is confirmed, process a correction or credit.

6. Chargebacks

Please contact us before disputing a charge with your bank or card provider. Initiating a chargeback without first contacting ShopSynco support may result in immediate account suspension pending investigation. A confirmed fraudulent or unjustified chargeback may result in permanent account termination and recovery of disputed amounts through available legal remedies.

7. Statutory Rights

Nothing in this policy limits any mandatory rights you may have under the Consumer Protection Act, 2019 or other applicable Indian statute that cannot be excluded by contract.